Shipping policy

At Integreat Electronics, we want getting your order to you to be simple. Here's how our shipping works.

Free shipping Australia-wide

We offer free standard shipping on every order within Australia — no minimum spend, and no freight quotes to slow you down. The price you see is the price you pay: shipping shows as free at checkout, including on large and heavy items like amplifiers, subwoofers and speakers. We absorb the freight so you don't have to think about it. We currently ship within Australia only.

What “Australia-wide” covers

Free shipping applies to all mainland states, territories and Tasmania. Deliveries to Australia's external territories (such as Christmas Island, the Cocos Islands and Norfolk Island) and a small number of very remote communities aren't covered by free freight — if you're in one of these locations we'll simply confirm a freight cost with you before dispatch, and you're free to cancel for a full refund if you'd prefer not to proceed. For everywhere else, free means free.

Dispatch and delivery times

We aim to dispatch orders the next business day. During busy periods this may extend to 2–3 business days, and we appreciate your patience. You'll receive tracking details by email once your order is on its way.

Delivery timeframes after dispatch depend on your location, typically 2–5 business days, with remote and regional areas taking a little longer. All shipments are sent tracked — smaller items generally via Australia Post, and larger items by national freight carrier.

Signature on delivery

For security, larger items are sent signature on delivery. If you'd prefer the carrier to leave your order without a signature, you can request Authority to Leave — orders left this way are done so at your own risk. To ensure safe delivery of larger items, we're unable to ship to PO Boxes or parcel lockers.

Large and heavy items

Bulky items ship free like everything else — there's no bulky surcharge. Please note that very heavy items (roughly 40 kg and over, such as large power amplifiers, subwoofers and home-theatre seating) are delivered kerbside/to your door, and the driver may need a hand to move the item safely on arrival. If you won't be able to assist, let us know before dispatch and we'll arrange a suitable option.

In-store pickup only items

A small number of large items — in particular floorstanding (tower) speakers — are in-store pickup only and cannot be shipped, due to their carton length. These items are clearly marked on their product page, and at checkout only in-store pickup will be available. You're welcome to collect them from our Fyshwick showroom by appointment, or contact us at sales@integreatelectronics.com about local delivery options in the Canberra region.

Local pickup by appointment

You're welcome to collect any order from our Fyshwick showroom. As we operate by appointment, please contact us at sales@integreatelectronics.com to arrange a pickup time once your order is ready, and we'll confirm a time that suits.

Integreat Electronics — 84 Barrier Street, Fyshwick ACT 2609, Australia

Damaged or lost in transit

We take care to package every order securely. Please inspect your order on arrival. If anything arrives damaged, or your order doesn't turn up as expected, contact us at sales@integreatelectronics.com within 48 hours of delivery (or of the expected delivery date) so we can act quickly with the carrier and make it right. Keeping the original packaging helps us resolve any claim. This does not affect your rights under the Australian Consumer Law.

Contact

Integreat Electronics
84 Barrier Street, Fyshwick ACT 2609, Australia
sales@integreatelectronics.com