Privacy Policy

Integreat Electronics Privacy Policy

Last updated: 23 August 2026

This Privacy Policy explains how Integreat Electronics Pty Ltd (ABN 63 607 571 782) (“Integreat Electronics”, “we”, “us”, “our”) collects, uses, discloses and protects personal information when you visit integreatelectronics.com.au (the “Site”), buy from us, or engage us for design, supply and installation work.

We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). If you have any questions about this policy, please contact us using the details at the end.

1. PERSONAL INFORMATION WE COLLECT

Device information. When you visit the Site we automatically collect information about your device, including your browser type, IP address, time zone, and cookies stored on your device. As you browse, we collect information about the pages and products you view, the website or search terms that referred you, and how you interact with the Site.

Order information. When you make or attempt to make a purchase, we collect your name, billing address, delivery address, email address, phone number, and payment details. Card numbers are captured and processed by our payment providers — we do not store full card numbers ourselves.

Account information. If you create an account, we collect your name, email address, password (stored in encrypted form by Shopify) and your order history.

Enquiry and project information. If you contact us, request a quote, submit a purchase request for dealer-restricted items, or complete our home automation questionnaire, we collect the details you give us. For installation and integration work this may include your property address, site details, plans and drawings, and notes about your requirements.

We refer to all of the above collectively as “personal information”.

We do not collect sensitive information (such as health, racial or ethnic origin, or political or religious beliefs) and ask that you do not send it to us.

2. HOW WE COLLECT IT

We collect personal information directly from you when you place an order, create an account, subscribe to our mailing list, complete a form, email or phone us, or visit our Fyshwick showroom by appointment.

We collect device information automatically using the following technologies:

– Cookies are small data files placed on your device. They keep your cart and session working, remember your preferences, and support analytics and advertising. For general information about cookies, see allaboutcookies.org.

– Log files record actions on the Site, including your IP address, browser type, internet service provider, referring and exit pages, and date and time stamps.

– Web beacons, tags and pixels are electronic files used to record how you browse the Site.

The analytics and advertising services currently operating on the Site are Shopify’s built-in store analytics, Google Analytics, Google Ads (including remarketing and conversion measurement), and Google Merchant Center analytics. We do not currently run Meta (Facebook/Instagram), TikTok or other third-party advertising pixels on the Site.

3. HOW WE USE YOUR PERSONAL INFORMATION

We use order information to fulfil orders — processing payment, arranging delivery or installation, and issuing invoices and order confirmations. We also use it to:

– communicate with you about your order, quote, project or warranty claim;

– screen orders for fraud or risk;

– register products for manufacturer warranty and arrange service or repairs;

– provide quotes, system designs and after-sales support;

– send you marketing about our products and services, where you have asked to receive it;

– meet our legal, tax and record-keeping obligations.

We use device information to screen for risk and fraud (particularly your IP address), to understand how customers use the Site so we can improve it, and to measure the effectiveness of our advertising.

4. WHO WE SHARE IT WITH

We share personal information only where necessary, with:

– Shopify, which hosts our online store. You can read Shopify’s privacy policy at shopify.com/legal/privacy.

– Payment providers, who process your payment securely.

– Couriers and freight carriers, who need your delivery address and contact details.

– Suppliers, distributors and manufacturers, where a product ships direct to you, or where your details are needed to register a warranty or process a repair or return.

– Google, for analytics and advertising as described above. See policies.google.com/privacy. You can opt out of Google Analytics at tools.google.com/dlpage/gaoptout and manage Google ad personalisation at myadcenter.google.com.

– Subcontractors we engage to carry out installation or service work at your property.

– Professional advisers, such as our accountants and insurers.

We may also disclose personal information where required by law, or to respond to a subpoena, warrant or other lawful request, or to protect our legal rights.

We do not sell your personal information.

5. OVERSEAS DISCLOSURE

Some of the service providers above store or process data outside Australia. In particular, Shopify operates from Canada and the United States, and Google from the United States and other countries. By using the Site you acknowledge that your personal information may be transferred to and stored in those countries, which may not have privacy laws equivalent to Australia’s.

6. MARKETING AND HOW TO OPT OUT

If you have subscribed to our mailing list or bought from us, we may send you occasional marketing about products, promotions and services we think will interest you. Every marketing email includes an unsubscribe link, and you can opt out at any time by clicking it or by emailing us. Opting out of marketing does not stop transactional messages about an order, quote or service job.

7. CONTROLLING COOKIES

Most browsers let you refuse or delete cookies through their settings. Blocking cookies may stop parts of the Site working properly, including your cart and checkout. Please note that we do not currently alter our data collection practices in response to a Do Not Track signal from your browser.

8. SECURITY

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. The Site is served over an encrypted connection and payment details are handled by PCI-compliant payment providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. HOW LONG WE KEEP IT

We keep order and project records for as long as needed to service the sale and any warranty, and to meet our legal obligations — including tax and business records we are required to retain for at least five years, and Australian Consumer Law obligations that may run longer for installed systems. When information is no longer needed, we take reasonable steps to destroy or de-identify it.

10. ACCESSING AND CORRECTING YOUR INFORMATION

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. Contact us using the details below. We will respond within a reasonable period, normally 30 days. There is no fee to make a request, though we may charge a reasonable cost for retrieving extensive records. If we refuse access or correction, we will tell you why in writing.

You can also ask us to delete your account information, subject to records we are legally required to keep.

11. COMPLAINTS

If you believe we have mishandled your personal information, please contact us first — email sales@integreatelectronics.com with “Privacy Complaint” in the subject line. We will acknowledge your complaint and aim to resolve it within 30 days.

If you are not satisfied with our response, you can refer the matter to the Office of the Australian Information Commissioner (OAIC): oaic.gov.au, or phone 1300 363 992.

12. CHILDREN

The Site is intended for people aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has given us their personal information, please contact us and we will delete it.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal or regulatory reasons. The current version is always available on this page, and the date at the top shows when it was last revised.

14. CONTACT US

For questions about this policy, to request access or correction, or to make a complaint:

Integreat Electronics Pty Ltd
ABN 63 607 571 782
Attn: Privacy Officer
84 Barrier Street, Fyshwick ACT 2609, Australia
Email: sales@integreatelectronics.com
Phone: 0447 714 743